Terms and Conditions
We accept all major debit and credit cards (including American Express). You can also pay by cash, however please do not send money through the post (coins and notes). Cheques are accepted however these must be paid at least 10 days prior to delivery, and we do not accept cheques on delivery as a form of payment. We also accept deposits (cash or card) with the remaining balance being paid through a debit/credit card (chip & pin only) or cash. Please note we do not accept £50 notes. We also accept payment via bank transfer or building society cheque – please contact us for more information.
When a bed/mattress is bought over the telephone, we will take a deposit (usually 10%) from a debit/credit card. We do not accept American Express over the phone. The full balance can then be paid as outlined previously. If paying by telephone, we will ask you to confirm your identity. This assists in protecting you and us from fraudulent transactions. If we decline this transaction on security grounds we may ask you to seek an alternative payment method or to advise you to visit our store.
At point of sale we will attempt to give you as accurate a delivery timescale as possible. Whilst this is given in good faith, these are only given as a guide and can be subject to change. Once we have received all items we will contact you to book a time suitable for delivery.
In the event of a product you have chosen being out-of-stock for a period significantly longer than what you have been quoted, we are able to: supply a similar product, offer you a loan item or offer a refund on the outstanding item.
When you place an order, either by telephone or in store please ensure all details are correct, including delivery and product details – these will be found on your order confirmation. If a mistake is found, please make us aware as soon as possible. Whilst every attempt is made to rectify human error, we will use the order confirmation as an agreement between both parties to supply the goods detailed and therefore may be unable to make amendments if not given enough notice. Please also keep your order confirmation for your records as we require order numbers to find your details in our system.
We offer free delivery within a 30-mile radius of CW2 5PR. Our two-man delivery team will deliver your goods to your room of choice within your home. Goods can be delivered to secure locations i.e. Garages, but must be arranged prior to delivery. Where possible, we offer a morning or afternoon delivery slot and can also give you a call before we arrive, if required. Don’t hesitate to call us on 01270 879379 if you have any queries regarding our delivery service.
We are able to deliver nationwide, however a small fee will be charged to cover the cost of delivery:
30.01 to 60 miles - £40
60.01 to 90 miles - £60
90.01 to 120 miles - £100
120.01 to 180 miles - £150
180.01miles+ - £200
Please note, a minimum order value must be met for us to deliver to these further distances, and the M6 Bed Warehouse Ltd reserve the right to refuse acceptance of an order if we feel it would be unprofitable for us to fulfil. Please call us on 01270 879379 for further details.
Additional delivery information
- Please ensure access into your property is free from obstruction through to the bedroom, including tables, pictures, ornaments etc.
- Beds are bulky items and our delivery staff are not permitted to remove their shoes. We are able to use over-shoes, but please ensure adequate carpet protection is down if required.
- Although every effort is made to deliver your items within the given timeslot, delivery times are given as a guide only. If the delivery will be outside of the times given the delivery team will call ahead and liaise with you directly.
- Installation of your new bed is chargeable and must be agreed prior to delivery.
- We are unable to modify access to fulfil a delivery i.e. take a banister off, remove a door from its frame etc.
Disposal of your old bed/mattress works on a ‘like-for-like’ basis and all items must be in a hygienic condition, dry, left inside and be dismantled and ready for removal. Disassembly is not included. We are able to offer a disassembly service, but this is chargeable and must be agreed prior to delivery – please contact us on 01270 879379 for further details.
Please note, our ‘like-for-like’ Free Disposal service includes:
- Divan Bases and drawers.
- Sofa Beds.
- Bedroom Furniture.
We do not dispose of (including but not limited to):
- Bedding including protectors, sheets and pillows etc.
- Soft furnishings such as cushions, curtains etc.
- Household items or appliances.
Disposal of Additional Items
Our disposal service works on a ‘like-for-like’ basis. We can offer an additional disposal service at the time of delivery only with details found below:
- £50 per item.
- Items defined as: mattress, base, headboard.
- We do not dispose of other furniture or household items.
- Take away from a separate address or an alternative date - £25.
Please note – our disposal service is only applicable with the purchase and delivery of a new bed or mattress. We do not offer this service independently. There is no cash value applicable to this service and if this service isn’t required the cost of your new bed or mattress will not be reduced.
Incorrect Order or Access Issues
If upon delivery you find the following issues:
- I ordered the wrong size mattress.
- My bed cannot be put into my bedroom (i.e. doesn’t go upstairs).
If the item/s is/are bespoke (made to your specification/your choosing) a restocking fee of 20% will be charged. You will then be given the remaining as credit to choose an alternative product. If the new item is of higher value you must pay the difference, but there will be no refund issued if the value is lower. Payment will be required at the time of choosing an alternative product.
‘Bespoke’ is defined as a product which has been made to your specification where you have chosen some/all but not limited to the following:
- Headboard design.
- Headboard/base/frame colour.
- Upholstery material.
- Specified base height.
- Any item which has been specifically ordered for you.
If the item is not bespoke, we will return the item to the warehouse and give you credit to the full amount of the purchase, or for the products we were unable to deliver. You can then choose an alternative product. If the new item is of higher value you must pay the difference, but there will be no refund issued if the value is lower.
If you choose to have a full refund on all items, we are able to offer a full refund less the cost of delivery. This will be charged at a cost is calculated based of how far the address is from CW2 5PR. Please note, this may be subject to change at the discretion of The M6 Bed Warehouse Ltd.
A partial refund can be given if part of the delivery is kept, and all items will be treated as individually priced and charged accordingly. In this instance a delivery charge will not be charged. Please note, partial refunds will be calculated on a case-by-case basis.
This policy only applies to new items in their original packaging only. Exchanges cannot be granted for issues including but not limited to being too high, the colour not matching other furnishings, not looking ‘right’ in the room, styles of beds, odours etc.
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a minimum period of 12 months from delivery dependent on the manufacturer. No warranty is made in respect of commercial rather than domestic use. A fault is defined when a product is not considered fit for purpose by a reasonable person. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full less any costs, or replacement. Replacement only is offered after 28 days and before the end of the warrantied length (at least 12 months). These promises do not apply to faults caused by accident, neglect or misuse. Any claims must be made with details from your original receipt including your order number.
The M6 Bed Warehouse Ltd do not operate a returns policy. In certain circumstances we may be able to offer the option to return a product, however this will be done on a case-by-case basis and The M6 Bed Warehouse Ltd offers no guarantee with regards to the availability of this option. Please note - items must be unused and sealed in their original packing.
Items excluded include but are not limited to: Opened/used items; pillows; mattress protectors; fitted sheets; clearance items or bespoke items ordered and made specifically for you.
In the unlikely event the mattress you have chosen doesn’t quite suit your personal needs we are able to exercise a mattress exchange policy:
- You must have used the mattress for at least 7 nights.
- A mattress exchange is limited to 14 days after delivery, we cannot offer an exchange on mattresses older than this.
- Limited to 1 exchange only.
- Only applicable when the mattress comfort level isn’t right. Issues exempt from the policy include, but are not limited to: bed or mattress height, bed or mattress colour, bed ‘style’, odours, size etc.
- The mattress must be in immaculate condition with the use of a waterproof mattress protector.
A credit of 80% of the mattress’ purchase price will be offered against the original mattress. If the new item is of higher value you must pay the difference, but there will be no refund issued if the value is lower. Payment will be required at the time of choosing an alternative mattress.
The M6 Bed Warehouse ltd reserves the right to withdraw this policy at any time if the mattress being returned is marked/stained/odorous – an inspection will be carried out by the delivery staff and the exchange will be refused if the mattress is found to be imperfect i.e. stained, containing human or animal hair, smoke damage etc.
Items sold as ‘clearance’ or ‘ex-demonstration’ are sold-as-seen and The M6 Bed Warehouse Ltd cannot accept any claims once delivered with regards to cosmetic marks, comfort level, feel etc. All items come with a 12-month guarantee.
Warranties and Guarantees
Every product we sell comes with a standard manufactures warranty of 12 months from the date of delivery. The length and type of cover varies depending on each manufacturer and product, and more information can be found in store. Please note, your original receipt number must be produced if a claim is made – we are unable to process a claim if you cannot produce your original receipt.
Please be aware, if a claim is made and an item is replaced you do not receive another guarantee with the replacement product. You receive one guarantee/warranty per invoice.
Please note, claims are against manufacturing defect and do not cover the following issues including, but are not limited to normal wear and tear, mattress softening, fibre compression, damaged caused by misuse etc.
The basis of a warranty must be identified as a manufacturing fault and caused by the makeup of the product which has deemed to have failed the agreed terms of the warranty. This is usually made up of an initial guarantee period followed by a sliding scale based on the percentage of years used against the initial cost of the item.
You buy a product for £499 with a 5 year warranty (1 year Guarantee + 4 year Warranty)
- Fault after 10 months – Free replacement as it is within the initial guarantee period.
- Fault after 2 year and 6 months – A replacement would be chargeable as it is within its 3rd year of cover. The sliding scale would dictate a charge of 40% of the cost of replacement, therefore a charge of £199.60 would be applicable).
A guarantee is an agreement between the manufacturer and the customer that damaged or defective goods will be repaired or replaced, at no additional cost to the customer, within a certain time frame, subject to conditions.
You buy a product for £999 with a 7 year Guarantee
If a fault develops within this period caused by manufacturing defect the item will be repaired or replaced at no cost.
Please note, the above coverages are in no way an indication of the lifespan of the mattress for which it has been issued. It is also important to note that the coverages are null and void in the case of a change of mind, choosing the wrong comfort level, failure to follow manufacturer’s instructions or misuse of the goods under warranty. We also reserve the right to refuse inspection and to invalidate the guarantee/warranty if the product is deemed to be soiled, burnt, stained, infested with insects or in an unsanitary condition.
Please note – The M6 Bed Warehouse Ltd will deliver replacement items to the original delivery address free of charge. If you have changed address, we will still delivery free of charge up to a distance which we deem reasonable. If your new address is deemed too far you will be asked to cover the cost of carriage either in part or in full. Please note, this will be charged on a case-by-case basis.
Free delivery within a 30-mile radius
30.01 to 60 miles - £40
60.01 to 90 miles - £60
90.01 to 120 miles - £100
120.01 to 180 miles - £150
180.01miles+ - £200
Cost of Delivery
Cost of delivery (if refunded) - cost is calculated based of how far the address is from CW2 5PR)
Up to 10 miles - £20
Between 10.01 and 18 miles - £30
Between 18.01 miles and 30 miles - £45
Over 30 miles - TBC
Disposal of Additional Items
£50 per item (base, mattress, headboard etc.
Take Away from Separate Address or Alternative Date
Single - £40
Double - £50
King - £50
Super King - £60
GDPR & Data Protection
From the 25th May 2018 all businesses within the UK will have to adhere to the General Data Protection Regulation (GDPR) in order to safeguard ourselves and our customers and ensure data is kept secure at all times. The M6 Bed Warehouse ltd is committed to the protection of all data. There are instances where we do share our customers information with third parties including, and not limited to the activation of a products guarantee or warranty where details such as a customer name and address are required for a third-party inspector to perform a home visit. These details are always passed on under permission from the customer via written or verbal consent. Furthermore, we keep customer information securely for 7 years, within the guidelines set out by HMRC. The M6 Bed Warehouse ltd is committed to ensuring our data is kept and given out securely and therefore we will always perform regulation standard security checks when speaking to customers, along with gaining permission before passing details over to third parties. The M6 Bed Warehouse Ltd. is fully PCI and DSS compliant through Barclaycard and Security Metrics. For more information please see www.barclaycard.co.uk/business/help-and-support/pci-dss or www.securitymetrics.com/pci. For more information please call 01270 879379.
The M6 Bed Warehouse Ltd is committed to ensuring our data is kept securely and safely, enabling our customers to make meaningful choices and ensuring you know your data is kept secure. We also ensure customers are made aware about how we collect and use customer information, and the options available should you wish to keep your information private.
Your privacy rights
When we request your information to process your order, you may have he right to restrict or limit the way we use this information, or in some circumstances object to giving us your information in full. You can also request that we alter or delete the information we hold. You also have the right to obtain a copy of information we hold easily and in an accessible format. In certain circumstances, you may request that we pass your information onto third parties. The M6 Bed Warehouse Ltd will assist you in ensuring your information is transferred and stored securely, in accordance with GDPR regulation.
Withdrawing you consent
You have the right at any time to withdraw your consent to our processing of your information at any time. If you withdraw your consent to the use or sharing of your information for purposes set out in our Terms and Conditions you may not have access to some of our services i.e. delivery or guarantee activation. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so, or if your withdrawal of consent was limited to certain processing activities. For example, we may keep information if we need to do so to comply with a legal obligation, to resolve disputes and to enforce our agreements.
We have safeguards in place to ensure your data is kept securely and protect against unauthorised access or disclosure of information to third parties. We never pass your information on to third parties for sales/marketing purposes. We will occasionally pass your details onto third parties at your request, and will always gain your permission, either verbally or in writing to do so. The M6 Bed Warehouse Ltd works fully in compliance, with such matters in accordance to GDPR regulation.
Questions and Suggestions
If you have questions or suggestions relating to your information, or wish to make a complaint, please contact us at:
The M6 Bed Warehouse Ltd
Radway Green Business Park
The M6 Bed Warehouse LTD operates CCTV systems on the company premises and the company vehicles. This is to protect company property and personnel.
The M6 bed Warehouse LTD is solely responsible for all the data captured, and fully erases records on a weekly basis.
The M6 Bed Warehouse LTD clearly displays signage that CCTV systems are in operation, and periodically reviews the use of CCTV for better alternatives.
Right to Cancel
If you are a consumer and you have ordered the goods exclusively by email or phone, you have the right to cancel a Contract under the Consumer Contracts Regulations 2014 fourteen days from the date your order is confirmed. If the Goods have already been delivered to you, you have a period of Fourteen days in which you may cancel, starting from the day you receive the Goods.
This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the following cases:
- Any products made to your specification or clearly personalised.
- For mattresses, bed linen, bedding or pillows: if the goods have been un-sealed, we cannot accept returns due to hygiene reasons. We also cannot accept returns for mattresses once the mattress bag has been opened and removed, unless the goods are faulty.
- For divan beds and bedframes – once these are removed from their original packaging (or if you use our assembly service), we cannot accept returns unless they are faulty.
To cancel the contract, please e-mail us at email@example.com or firstname.lastname@example.org – or write to us at our store address. You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us. If you call us to notify us of your cancellation, then your cancellation is effective from the date you telephone us.
You will be required to arrange the return of your order within 14 calendar days from the date of cancellation. You will receive a full refund of the price you paid for the goods only (less any charges if applicable). We will process the refund due to you as soon as your returned order has been received by us.
If the goods are faulty, we will collect them from a UK mainland address.
If the goods were delivered to you:
- Please inform us of your wish to return the goods – you must return them to us soon as reasonably possible.
- Unless the goods are faulty or not as described, you will be responsible for the cost of returning the products to us. Please note, we do not offer a collection service in this case.
- You have a legal obligation to take reasonable care of the goods whilst in your possession. We reserve the right to refuse refund if the products have been used or mistreated whilst in your possession.
- If you are a consumer and you have ordered the Goods during or following a visit to our premises, unfortunately we will not be able to accept cancellation of your order.
- If you wish to cancel an order after the product has been dispatched, we may not be able to cancel the order until it is delivered. In this case, you will be liable for the cost of returning the product to us.
- If you wish to refuse delivery, please contact us immediately on 01270 879379. Please be aware, any delivery charges will be deducted off the cost of you refund to cover the cost of the journey. These charges are outlined in our Cost of Delivery section.
Regarding all sales where you wish to return the Goods, you must keep the Goods in good condition, including by not using them, and where possible retain the packaging which the Goods came in. Any flat-pack goods must be returned without having been assembled (unless they are faulty or mis-described). Particularly mattresses, pillows and bedding must not have been used and must be in the original sealed packaging.
If We have provided installation services for goods that are not a bespoke order, we shall charge a de-installation charge if such goods are to be returned to us, in addition to any carriage charges, for any reason (unless the goods are faulty or mis-described) – please see the ‘disassembly’ section for charges.